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Mapping Experiences: A Complete Guide to Activating Customer-Centered Collaboration James Kalbach 3 Revised edition
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Mapping Experiences: A Complete Guide to Activating Customer-Centered Collaboration
James Kalbach
This updated third edition shows how experience mapping evolved from a niche design practice to a core capability. Plus, it adds guidance for using mapping at scale to drive transformation across organizations.
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 31 juli 2026 |
| ISBN13 | 9798341672291 |
| Uitgevers | O'Reilly Media |
| Pagina's | 450 |
| Afmetingen | 203 × 235 × 29 mm · 912 g |
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