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The Virtual Public Servant: Artificial Intelligence and Frontline Work Stephen Jeffares 2021 edition
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The Virtual Public Servant: Artificial Intelligence and Frontline Work
Stephen Jeffares
This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services.
274 pages, 7 Illustrations, color; 13 Illustrations, black and white; XV, 274 p. 20 illus., 7 illus.
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 2 december 2021 |
| ISBN13 | 9783030540869 |
| Uitgevers | Springer Nature Switzerland AG |
| Pagina's | 274 |
| Afmetingen | 210 × 147 × 19 mm · 384 g |
| Taal en grammatica | Duits |
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