Quality Management for the Small Business: a Basic Guide to Managing Quality in a Small Company - Winston Edwards - Boeken - CreateSpace Independent Publishing Platf - 9781491234976 - 10 augustus 2013
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Quality Management for the Small Business: a Basic Guide to Managing Quality in a Small Company 1e uitgave

Winston Edwards

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Quality Management for the Small Business: a Basic Guide to Managing Quality in a Small Company 1e uitgave

?Quality Management for the Small Business? fills the entry level gap in the quality literature market. Written for the small business that wants to improve the management of its quality but has limited resources, time and expertise. Covering all the key areas of Quality Management in a simple jargon free way it provides both the reasons for adopting and ?How to do? guidance. Broken down into three main areas, Customer Focus, Management Actions, and Processes; each essential component of these key areas is addressed in an easy to understand way. All the examples provided come from small businesses. The second part of the book allows the reader to assess how well things are going with a simple to use self-assessment tool kit. The self ?assessment can be completed before any improvements are started, identifying the weaker areas allows for an effective improvement plan to be made. It is an ideal book for someone new to quality management and is a valuable resource for beginners and experienced people alike. If it later becomes necessary for the business to progress to ISO 9001 certification then "Quality Management for the Small Business" is an ideal starting point.

Media Boeken     Paperback Book   (Boek met zachte kaft en gelijmde rug)
Vrijgegeven 10 augustus 2013
ISBN13 9781491234976
Uitgevers CreateSpace Independent Publishing Platf
Pagina's 72
Afmetingen 175 × 5 × 250 mm   ·   140 g
Taal en grammatica Engels  
Deelnemer David Hoyle

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