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CRM Fundamentals Scott Kostojohn 1st edition
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CRM Fundamentals
Scott Kostojohn
"CRM fundamentals describes how to successfully build and execute a customer relationship management system, from managing the initial implementation to maintaining and evolving the program over time. It willhelp you identify goals, line up the right people, plan projects, and choose software packages and consultants. " -- Back cover.
248 pages, 1, black & white illustrations
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