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Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1e uitgave
Edvardsson, Bo (Karlstad University, Sweden)
Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1e uitgave
Edvardsson, Bo (Karlstad University, Sweden)
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
144 pages, 4 black & white illustrations, 4 black & white tables, 4 black & white line drawings
Media | Boeken Hardcover Book (Boek met harde rug en kaft) |
Vrijgegeven | 31 oktober 2008 |
ISBN13 | 9780415458535 |
Uitgevers | Taylor & Francis Ltd |
Pagina's | 144 |
Afmetingen | 140 × 222 × 14 mm · 284 g |
Taal en grammatica | Engels |
Bekijk alles van Edvardsson, Bo (Karlstad University, Sweden) ( bijv. Hardcover Book en Paperback Book )