Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition - Kerry Patterson - Boeken - McGraw-Hill Education - Europe - 9780071830607 - 16 juni 2013
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition 2e uitgave

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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.


288 pages, illustrations

Media Boeken     Hardcover Book   (Boek met harde rug en kaft)
Vrijgegeven 16 juni 2013
ISBN13 9780071830607
Uitgevers McGraw-Hill Education - Europe
Pagina's 304
Afmetingen 236 × 163 × 24 mm   ·   564 g
Taal en grammatica Engels  

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