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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Kerry Patterson
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
288 pages, illustrations
| Media | Boeken Hardcover Book (Boek met harde rug en kaft) |
| Vrijgegeven | 18 juni 2013 |
| ISBN13 | 9780071830607 |
| Uitgevers | McGraw-Hill Education - Europe |
| Pagina's | 304 |
| Afmetingen | 236 × 163 × 24 mm · 562 g |
| Taal en grammatica | Engels |
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