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Customer Relationship Management Kristin Anderson Ed Edition
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Customer Relationship Management
Kristin Anderson
As customer loyalty becomes a thing of the past, customer relationship management (CRM) has become one of hottest topics. This book supplies solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are effective, and how to create and manage both short- and long-term relationships.
164 pages, 10 illus
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 16 oktober 2001 |
| ISBN13 | 9780071379540 |
| Uitgevers | McGraw-Hill Education - Europe |
| Pagina's | 176 |
| Afmetingen | 151 × 228 × 14 mm · 274 g |
| Taal en grammatica | Engels |
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