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Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - Working Class in American History Debbie J. Goldman New edition
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Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - Working Class in American History
Debbie J. Goldman
Call center workplaces once encouraged camaraderie and job satisfaction, ten years later there is isolation, imposed quotas, and surveillance systems that tracked every call and keystroke. Goldman explores how call center employees and their union fought for humane jobs in the face of degraded working conditions and lowered wages.
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 20 augustus 2024 |
| ISBN13 | 9780252088155 |
| Uitgevers | University of Illinois Press |
| Pagina's | 264 |
| Afmetingen | 152 × 229 × 23 mm · 399 g |
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